How to Create and Distribute Vouchers to Customers

Important Notes:

• Store owners must create vouchers first before sending them to customers. If there are no available vouchers, distribution will not be possible.
  • For further guidance on creating vouchers, please contact the Customer Support team or your Store Manager directly.
• Voucher Issuance Fee:
  • A 7% issuance fee applies to the total value of each voucher.
  • If the customer uses the voucher, the issuance fee will be refunded to the store’s account.
  • If the customer does not use the voucher, the issuance fee will not be refunded.

1. Creating Vouchers

Step 1:

At the Home screen > Go to My Info > Manage my store

Step 2:

Go to Category Management > Voucher/coupon issuance manage

Step 3:

Click on the ‘+’ to create a new voucher > Fill in Voucher details > Save

2. Distributing Vouchers to Customers (2 methods)

Method 1: Sending vouchers directly to customers via Order chats

Step 1: Go to Order chats > CHATS >

Click on the chat inbox of the customer who you want to send the voucher to.

Step 2: Click on the avatar to access the customer’s personal page.

Step 3: Click on Voucher Delivery > Select the Voucher created previously > Send.

Method 2: Sending Vouchers via Store Manage

Step 1:

At the Home screen > Go to My Info > Manage my store

Step 2:

Go to Category Manage > Manage customer

> Select the customer who you want to send the voucher to.

Step 3: Click on Voucher Delivery > Select the Voucher created previously > Send.

Thank you!

Delivery K