Instructions for calculation of store star rating

Dear valued partner,

Below is the formula for calculating star rating for stores on the Delivery K app.

Average number of stars = Total number of stars / Total number of reviews

For example:

Number of 5-star reviews is 10 votes

Number of  4-star reviews is 5 votes

Number of 3-star reviews is  2 votes

Number of 2-star reviews is 2 votes

Number of 1-star reviews is 1 vote

The total number of reviews is 20 votes

The total number of stars is (5*10) + (4*5) + (3*2) + (2*2) + (1*1) = 81 stars

So, the average number of stars is 81/20 = 4.05 stars

*For stores with fewer than 100 reviews, each store response to a customer review will be considered a 5-star review and counted toward the store’s average star score.

For example:

Number of 5-star reviews is 5 votes

Number of 4-star reviews is 4 votes

Number of 3-star reviews is 3 votes

Number of 2-star reviews is 2 votes

Number of 1-star reviews is 1 vote

The total number of reviews is 25 votes

The store owner responded to customer reviews: 10 times

The total number of stars is (5*5) + (4*4) + (3*3) + (2*2) + (1*1) + (5*10) = 105 stars

So, the average number of stars is 105/25 = 4.2 stars

**Note: After the store reaches over 100 reviews, the store’s feedback will not be calculated into the average number of stars. The average number of stars will be calculated based on the total number of actual customer reviews.

Thank you!

Delivery K